Travel Time World are an award winning travel agency based in Berkhamsted, Hertfordshire. Director Jackie Steadman has been using Veho Genie for a number of years, and had some great things to say about the system:
“We may be slightly different to some of Veho Genie’s other customers, however we have been very impressesed with the service we have received and the system as a whole.
As a travel agency, we use Veho Genie to manage the airport transfer side of the business. For our VIP Customers, we provide a free airport transfer with a local chauffeur firm, as a thank you for their business. As our company grew, we were providing more and more of these trips, and wanted to make sure we had a system in place to manage the bookings so that both passengers and the chauffeur company had all the information required.
Using the “assignments” feature of Veho Genie we can easily create bookings including customer contact details, addresses, and flight details. At the click of a button this is sent to the chauffeurs who now have all they need from us. They then reply with a code at the bottom, which changes the booking from orange to green on our screen, meaning that we know the chauffeur has all the information he requires. We are then able to look at all bookings for a day, week, or month, and see that the drivers have all the information they require. It is also very easy to send the drivers information on to the client.
It is especially important to us that all our client information is stored in a safe, secure and fully GDPR Compliant System.
At the end of each month, we have a clear log of all bookings which we can cross check with the bill from the chauffeur company to check they match our records.
Our use of Veho Genie may seem simple compared to others, but it is so important to us that the airport transfers go perfectly, and our clients get to their holiday of a lifetime in good time. Veho Genie allows us to manage this vital process, quickly and simply.”