Updated March 2018

Veho Solutions Ltd./Veho Genie has appointed a Data Protection Controller (DPC) who will endeavour to ensure that all personal data is processed in compliance with this Policy and the Principles of the Data Protection Act (1998). The Freedom of Information Act (2000) and the Protection of Freedoms Act (2012) are also relevant to parts of this policy.

Veho Solutions Ltd./Veho Genie recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), adopted 27 April 2016; the two-year transition period and the application date of 25th May 2018, and is actively working towards compliance with that directive.

The General Data Protection Regulation (GDPR) aims to give you control over your data, as do we.  As a company promoting privacy awareness and compliance, we at ‘Veho’ have a Privacy Policy that aims to help you understand what data we collect, what we use it for, and how you can exercise your rights.

Please ensure to take the time required to fully understand the outlines of this Privacy Policy.

Veho Solutions Ltd. shall be referred to as ‘Veho’ in this Privacy Policy.  We follow the following principles in order to protect your privacy:

i)          We do not collect more information than is necessary
ii)         We do not use your data for purposes other than those specified at the time of collation
iii)        We do not keep your data if it is no longer needed
iv)        We do not share your data with third parties unless specified

1. Information collection and tracking:

1.1. When you visit a website:
You can visit our website without giving away your personal information. Veho uses Google Analytic Services, ‘DoubleClick’ by Google and Cookies in order to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information and language. It may also help us to improve our service for you.

We do not collect additional information, such as your age, gender, interests, bank details or clickstream.

The collected information is used to provide an overview of how people are accessing and using the Veho Genie website. It is not used for any additional purpose, such as to profile those who access our website.

2. When you contact us:
While you can use our website without giving out your personal information, once you contact us via the Veho Genie website, Veho collects information about you.

The information you fill in (personal information such as your name, email address, organisation) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.

2. Phone Calls:
All our calls are recorded for training and compliance purposes, we do not use the data from these calls for marketing purposes but to help us fulfil the role you ask of us at that time.  Call data is ‘your data’ and as such is subject to the same rights as all other data covered under this policy.

3. Email Marketing
We do not share this information with any other third parties or contact you without your explicit consent to do so and you can notify us at any time by contacting Veho’s data controller via email, at info@veho-solutions.co.uk if you no longer wish to be contacted or if you feel your data is not being managed responsibly (Go to clause 11).

4. Social media and Social Media plug-ins:
​Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; and Twitter, operated by Twitter Inc, Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 United States.

Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the relevant social media networks with their own specific privacy policies which we recommend you view.

5. Information Security:
Veho cares to ensure the security of personal data.  When Veho collects information about you, we also make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures.

In the event of a data breach or data loss, we will notify you within 72 hours of the breach.

6. Access to information:
You have the right to request access to the information we have on you without charge. You can do this by contacting Veho’s Data Protection Controller at info@veho-solutions.co.uk.

We will provide you with a copy of all the data we have about you. In order to comply with your request, we may ask you to verify your identity.

We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request outside what is either deemed reasonable or outside of what we are required by law to comply with, we may charge you with an administrative fee.

7. Information Correction & Deletion:
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use will be deleted.

If, at any point, you wish for Veho to delete information about you, you can simply contact us.

8. When this Privacy Policy applies:
This Privacy Policy is applicable to the services offered by Veho directly via our website. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable.

This version of the Privacy Policy is effective from March 2018.

9. Changes:
We reserve the right to change this Privacy Policy. We constantly review our Privacy Policy and strive towards making it better.

Veho will not reduce your rights stated in this Policy without asking for explicit prior consent to the changes.

All changes to our Privacy Policy will be available on this website. You can access the previous versions of this Policy here.

10. To sum up:
In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service.

We do not use profiling, we do not sell or in any other way spread your data to third parties, we do not use your data for purposes other than what we specified.

We also make sure that your data is stored securely. We delete all information deemed no longer necessary.

We constantly review our Privacy Policy in order to make it better and protect you more.

11. You can contact us at any time to:

·       Request access to information that Veho has about you.
·       Correct any information that Veho has about you.
·       Delete information that Veho has about you.

If you have any additional questions about Veho’s collection and storage of data, please contact Veho’s Data Protection Controller:

Data Protection Controller
Veho Solutions Ltd,
24 Brentwood Way,
HP21 7ER.

Tel: +44 (0) 844 800 9805
E: info@veho-solutions.co.uk

Company No. 05567495
VAT Registration Number: 895 8573 47

Glossary of terms

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).

A device is what you use to reach our website, such as a smartphone, tablet or computer.

IP address
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.

Personal information
Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.